FAQ

HOW CAN I PAY FOR MY ORDERS?

Our site accepts cards such as Visa, MasterCard, PayPal, PostePay and all the major cards in circulation.

CAN I PAY ON DELIVERY?

No, we do not currently offer this service

IS IT SAFE TO PAY WITH A CREDIT CARD ON YOUR SITE?

Safety for our customer comes first. In fact, we offer an SSL service that makes data exchanges on the internet safe through an encrypted system.

IS IT POSSIBLE TO HAVE A REFUND?

Yes, you can receive a refund within 15 days of receiving the product by sending the package back to the address you chose.

DO YOU HAVE ANY STORES WHERE I CAN SEE AND TRY YOUR PRODUCTS?

Yes, we have a shop in Via Fillungo 206, Lucca (LU) - 55100

CAN I CHANGE MY ADDRESS ONCE THE ORDER HAS BEEN SHIPPED?

We are unable to redirect the order once it has been shipped. Make sure you enter the right address, where the courier can find you.

HOW DO I CONTACT YOU FOR QUESTIONS OR ASSISTANCE?

You can contact us in 2 different ways:

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